Background
Carlos Espinal’s family runs a separate business in Punta Cana. They acquired two villas as an investment — but neither was in rentable condition. Outdated kitchens, deferred utility work, exterior in need of maintenance. The family had no operational bandwidth to handle renovations, vendor management, AND running their existing business.
They came to CHM looking for an end-to-end partner who could take both properties from “just bought” to “earning monthly” without consuming their time.
The renovation phase
CHM doesn’t do construction directly — but we coordinate it. For Carlos’s villas:
- Vendor selection. Three competing bids per major work category (utilities, interior, exterior). Family approved final selections.
- Schedule management. Both villas worked in parallel where possible to compress total timeline.
- Quality control. Daily on-site inspections by CHM staff during renovation. Weekly progress reports to the family.
- Material sourcing. CHM’s vendor network has volume pricing on common items (paint, fixtures, appliances). Pass-through to owner at our cost.
10 weeks from acquisition to renovation-complete. Standard timeline for properties of this scope.
The listing rebuild
Once renovations were complete, the photo shoot and listing rebuild happened over 2 weeks:
- Premium photo + drone shoot of both villas.
- Listings created across Airbnb, Booking, VRBO, and 32 niche OTAs.
- Direct-booking site spun up.
- Pricing strategy positioned the villas as “newly renovated” — capturing 85%+ ADR premium vs. comparable un-renovated local listings.
Year 1 outcomes
Both villas operating at full capacity. Single monthly statement covering both properties. Family stayed completely hands-off through the entire process from acquisition through ongoing operations.
Carlos’s take
“My family and I like their serious, solid approach to tasks, and we are not going to stop working with them. We would advise this company to anyone who is interested in efficient management of their property.”
The economics work because CHM’s revenue-share model means we only earn when the villas earn. Carlos paid zero management fees during the 14-week ramp period — we recouped through the bookings that started flowing in week 13. For owners with the buy-and-hold strategy, this aligned-incentive structure removes the biggest risk of acquisition: paying a manager during the ramp period before any revenue exists.
